A THRIVING NATION A samurai country that once tried to conquer the world through warfare, Japan’s quest to conquer the world in the current age continues with its technology. Japan …
the art of FINE-TUNING EXPECTATIONS
In the revenue contribution of a typical restaurant, the large majority of revenue is normally contributed by a small percentage of repeat customers – which is about 10 percent. This …
seeing through CUSTOMERS’ EYES
Knowing customers is the key to any endeavour in the food and beverages (F&B) industry. The depth of knowing what type of person would likely go for the menu offerings …
strategies for engineering THE PERFECT MENU
“Growth” is a big tent for any restaurant, and there are many strategies out there that promote growth to restaurants. Frost & Sullivan defines the term as the process of …
are restaurants ready for a “SPIN-OFF”?
As discussed in the previous article, the menu offerings typically found in hotel restaurants, steakhouses, fast food restaurants and themed diners, are experiencing a “shaking” in the industry. Many restaurants, …
FOODBIZ landscape – Myanmar
THE NEW MYANMAR Aung San Suu Kyi led National League for Democracy and came to power in Myanmar during the historic general election of November 2015. Although the nation is …
introducing: the key to CONSISTENCY
Tainted food incidents are rather common. According to an April 2013 study from FoodSentry.org, a group that tracks the industry, “Nearly 1,000 reported incidents regarding foods from 73 countries over …
appreciating the DIFFERENT TYPES OF SOP
Now that you’ve been familiarised with the origins of Standard Operating Procedures (SOPs), let’s take a look at the different types of SOP. Before that however, let’s break down the …
the basics of SOP CREATION
Depending on one’s own experience, creating SOPs will inadvertently vary from individual to individual. For instance, if you have been trained in hospitality, you may be familiar with the vagaries …
FOODBIZ landscape – Vietnam
ABOUT VIETNAM Welcoming tourists and visitors since the 1980s, Vietnam has rapidly developed a well-trodden trail of attractions over the years. Although the Americans, French, and Chinese have all left …
